Privacy Policy
Last updated: February 9, 2026
1. Controller
The party responsible for processing personal data on this website is:
ALTURA INTERACTIVE SOLUTION – FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: info@alturasign.com
2. Collection of Personal Data
When you visit our website, technical information is automatically collected. This includes, in particular:
- IP address
- Browser type and version
- Operating system
- Device type
- Pages visited
- Date and time of access
- Referring website (referrer)
This data is used exclusively for the security, stability, and optimization of our website.
3. Contacting Us
If you contact us via our contact form or by email, we process the data you voluntarily provide, in particular:
- Name
- Email address
- Company name
- Message
This data is used exclusively to process your inquiry.
4. Our Services
To provide our services, we process the necessary personal data.
Our services include, among others:
- Branding
- Logo design
- Web design
- Packaging design
- UI/UX design
- Creative consulting
5. Payment Processing
For secure payment processing, we work with external payment service providers.
Depending on the payment method chosen, payments are processed via the following providers:
- Stripe
- PayPal
Payment data is processed directly by the respective payment service provider. We do not store complete credit card information.
6. Live Chat
To improve our customer service, we use the live chat service Tidio.
When using the chat, the following data may be processed:
- Name
- Email address
- Chat history
- Technical connection data
This data is used exclusively to process your inquiry and for customer communication.
7. Cookies
Our website uses cookies to ensure functionality and improve user experience.
Cookies may be used, for example, to:
- Save settings
- Provide the website technically
- Improve user experience
You can disable or delete cookies at any time via your browser settings.
8. Analytics and Marketing Services
Insofar as analytics or marketing services are used on this website (e.g., Google services), they are used exclusively to improve our website and our services.
Where legally required, these services will only be activated after you have given your consent.
9. Disclosure of Personal Data
Personal data is disclosed exclusively:
- for the performance of the contract,
- to payment service providers,
- to technical service providers (e.g., hosting),
- due to legal obligations.
Personal data is not sold.
10. Storage Period
Personal data is only stored for as long as necessary to fulfill the respective purposes or as required by statutory retention obligations.
Once the respective periods have expired, the data will be deleted.
11. Data Security
We employ appropriate technical and organizational security measures to protect personal data against loss, misuse, unauthorized access, or disclosure.
Despite all security measures, complete security of data transmitted over the internet cannot be guaranteed.
12. Your Rights
Insofar as provided for by law, you have, in particular, the following rights:
- Access to your stored data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent given
To exercise your rights, please contact us at:
13. Links to Third-Party Sites
Our website may contain links to external websites.
We assume no responsibility for the content or privacy practices of these websites.
14. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time to adapt it to legal or technical changes.
The current version is published on this website.
Contact
ALTURA INTERACTIVE SOLUTION – FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: info@alturasign.com
